Effective Date: 4 July 2025
At oXvint, customer satisfaction is our top priority. We understand that sometimes things don’t go as expected, and we’re here to help. This Return & Refund Policy outlines when and how you can return a product and how refunds are processed.
Return Eligibility
We offer a 7-day return window, starting from the date you receive the order.
You may request a return only under the following conditions:
You received a damaged or defective product
The product is different from what you ordered
The product is unused, unwashed, and in its original packaging with all tags intact
Returns will not be accepted if:
The item has been worn or used
Tags, labels, or original packaging is missing
The return request is made after 7 days of delivery
How to Request a Return
To initiate a return, please follow these steps:
Email us at contact@oxvint.com within 7 days of delivery
Mention your Order ID, issue, and attach clear photos/videos of the product showing the problem
Our support team will review the request and, if eligible, arrange a free reverse pickup from your address
Return Pickup & Shipping Charges
We offer FREE return pickup via our courier partner.
You don’t need to pay anything for returning the item.
Ensure the product is packed securely in its original condition for pickup.
Refund Process
Once we receive and inspect the returned product, your refund will be processed within 7 working days.
Refund will be credited to your original payment method, such as:
UPI / Bank Transfer
Debit/Credit Card
Wallet / Net Banking
We do not offer refunds to alternate accounts or wallets.
Non-Returnable Items
Currently, we do not sell personalized or custom-made products, so all orders are eligible under standard return policy if damaged or wrong.
Replacements
We do not offer product replacements at this time.
If you’ve received a damaged or incorrect item, you can return it for a full refund and place a new order separately.
Cancellation Policy
Orders can be cancelled within 2 hours of placing the order, if it has not yet been dispatched.
After dispatch, cancellation is not possible.
To cancel, please email contact@oxvint.com with your Order ID as soon as possible.
Need Help?
If you have any questions about returns, pickups, or refunds, feel free to contact us:
📧 Email: contact@oxvint.com
🕘 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM